Something is not working

The most common causes and what to try first.

I cannot see my safe documents

The safe is probably locked. Open it with your passphrase and the files appear. In the Chrome extension and in the app you open the safe separately.

A document is not recognised

Sometimes KEYLON does not read a document correctly, for example with poor photos. Upload it again, ideally as a PDF or a well-lit photo, or assign it to the right area by hand.

The page shows an old state

Reload the page. On your phone it helps to close KEYLON from the home screen and open it again.

I was signed out

After a longer time without activity, KEYLON signs you out. Simply sign in again.

None of this helps

Write to us at hello@keylon.me or via "Beta Feedback" in the app, telling us what you did and what happened. Please do not attach any documents.

Did not find what you were looking for? Write to us at hello@keylon.me.