Forgot your passphrase?

With the recovery code you open the safe without the passphrase and then set a new one.

Only your browser knows your passphrase; we cannot look it up and cannot reset it. That is what the recovery code is for, which you received when you set up the Data Safe.

How to open the safe with the recovery code

1. Open the Data Safe in KEYLON.
2. Choose the recovery code route instead of the passphrase.
3. Enter the code. Upper and lower case do not matter, and you can leave out the hyphens.
4. Set a new passphrase right away. This also creates a new recovery code; the old one stops working.

Write down the new code and keep it separate from your device, for example printed out with your papers.

If the recovery code is missing too

Then the files in the Data Safe can no longer be opened, not by us either. That is the price of nobody but you holding the key. Your documents outside the safe, your entries and your circle remain.

You can set up the safe anew and file the affected documents again. If you need help with that, write to us at hello@keylon.me.

Changing the passphrase while you still know it

In the Data Safe you will find "Change passphrase". You need the current passphrase for that. Your documents stay as they are; only the key is wrapped anew.

Did not find what you were looking for? Write to us at hello@keylon.me.